Privacy Policy

Elite Pipe MD LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://elitepipemd.com/, request service information, schedule appointments, or engage with our pipe repair and replacement services.

1. Information We Collect

Personal Information: Name, email address, phone number, mailing address, property details, service history, and other personal details provided during service inquiries or scheduling processes.
Usage Data: Information about your interactions with our website, including IP address, browser type, pages visited, time spent on pages, and referring website.
Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze site usage, improve our marketing efforts, and understand customer service needs.

2. How We Use Your Information

We use your information to:

Provide information about our pipe repair and replacement services
Process and schedule service appointments
Communicate updates about service times and technician arrivals
Send relevant service information and promotional materials
Analyze service trends and customer needs
Ensure the security of our website and prevent fraud
Improve our customer service and support systems

3. Information Sharing

We do not sell your personal information. We may share your information with:

Third-party service providers who assist in our operations (e.g., scheduling systems, service technicians, supply vendors)
Financial institutions for payment processing purposes
Legal authorities when required by law or to protect our rights
Other service partners with your consent, as needed to complete requested services

Information will not be shared with third parties for marketing or promotional purposes.

4. Security Measures

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online platform is entirely secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to third-party sites, including articles about our services. We are not responsible for their privacy practices, and we encourage you to review their policies.

6. Your Choices

You can manage cookie preferences through your browser settings
You can opt out of marketing communications at any time
You can request access to, correction of, or deletion of your personal information by contacting us
You can opt out of text messages at any time by replying STOP to any message

7. Service Information

When scheduling pipe repair, water line, or sewer services, we may request property information to determine appropriate service solutions. All property and service information is handled with appropriate security measures and used solely for service qualification and delivery purposes.

8. Text Messaging

By submitting our forms and signing up for texts, you consent to receive text messages from Elite Pipe MD LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Elite Pipe MD LLC collects opt-in verbally from our customers. Customers can opt in to receive messages either in person at our physical location, or over a phone call when they contact us. When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. Customers will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” Customers will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be effective upon posting to this page.

10. Contact Information

For questions about this Privacy Policy or to exercise your rights regarding your personal information, please contact us at:

Website: https://elitepipemd.com/contact-us/
Phone: 720-615-0675
Address: 5900 Lipan St, Denver, CO 80221

Last Updated: March 7, 2025